Don’t love your purchase? Want another size or color? No problem. Simply return your original order within 30 days and you will be refunded back to your initial form of payment. You will then select the new item for your new exchange order, payment will be processed, and your new exchange order will ship immediately. Original orders processed under PayPal will have to have updated payment information provided to process new exchange orders. Please note that we can only accept new, unwashed, unworn, odor-free merchandise in its original packaging with attached unfolded tags. Given the intimate nature of our merchandise, we reserve the right to refuse an item that does not meet hygiene and health regulations. (more details)
Our 30 day return policy begins on the day we ship your order. Returns after 30 days are subject to a restocking fee. We also reserve the right not to accept late returns.
Final Sale Items -- All close-out / final sale items are non-returnable and non-exchangeable. This includes but is not limited to all final sale items ending in $0.99.
Important Notes About Returning Undergarments
- Please make sure all tags have no folding, and product packaging is intact.
- If unsure about your purchase, we suggest trying on our products over your own clean underwear. All returned items – especially panties and other items with a crotch - are closely examined and tested. If we conclude the item is not in new pristine condition, we reserve the right not to accept it as a return.
- Specific to swimwear: The protective liner in the crotch must also be in place. We cannot accept returned swimwear without it.
- We strongly suggest you do not wear perfume or deodorant when trying on your purchase. These can leave marks or scents, which may disqualify the item from being returnable.
- Due to the delicate structure of padded bra cups, a protective box should be used to prevent damage and ensure a full credit.
We are committed to selling only brand-new, pristine items. So, for the peace of mind and health of all our customers, we reserve the right to refuse returns on items that may not meet hygiene and health regulations.